To fix the SimpliSafe Doorbell Camera not working issue, check your Wi-Fi connection, restart the camera, verify battery power, update the app, and reconnect the device. If the problem continues, reset the camera and complete the setup process again.
If the SimpliSafe doorbell camera not working properly, you might feel frustrated because you need it for securing your house regularly. There can be many reasons why your SimpliSafe doorbell camera is not functioning properly but you do not need to worry because there is a simple way to solve your problem.
Why is Your SimpliSafe Camera Not Working?
There could be various causes for your SimpliSafe camera not working problem such as poor Wi-Fi signal, obsolete firmware, issues with the power source, or bugs within the app. It’s always good to first eliminate the basic causes before declaring the device as faulty.
To-do list:
- Ensure you are connected to Wi-Fi and it is functioning properly
- Ensure there is sufficient power supply for your camera
- Also, make sure your SimpliSafe application is updated
- Ensure your plan subscription is valid (if any)
If you have checked all of these and your camera is still not working, proceed to the device specific troubleshooting steps below.
SimpliSafe Indoor Camera Not Working: Common Fixes
In case of the SimpliSafe doorbell camera not working problems such as frozen live stream, absence of notifications or the camera being offline on the app, follow these troubleshooting tips:
- Firstly, unplug the camera for 30 seconds and then plug it in again.
- Secondly, place the camera closer to the router and see whether the problem persists due to poor signal strength.
- App permissions, check if you have camera and notification permissions set for your smartphone.
- Upgrade firmware from SimpliSafe application in the device settings.
It is worth noting that indoor cameras are extremely susceptible to any kind of Wi-Fi disturbance created by other smart devices.
SimpliSafe Outdoor Camera Not Working: What to Check
Environmental conditions will also affect the outdoor unit. In case your simplisafe outdoor camera not working issue arose after any weather changes or due to prolonged outdoor conditions, follow these tips:
- Check out the power supply- usually, outdoor cameras run using battery packs or solar power, which are less efficient at high and low temperatures.
- Check the camera lens- dust or any other contaminants may negatively impact the picture quality.
- Check stability of the mount– a loose mount might affect the connection of the camera or generate false alarms.
- Test signal strength outdoors– walls outside may block the Wi-Fi signal to your camera.
When the camera works fine inside but not always outside, using a Wi-Fi extender at the entrance point will resolve this issue.
How to Fix SimpliSafe Doorbell Camera Not Working
Non-functioning SimpliSafe doorbell camera is among the most frequently faced problems, which usually stem from connectivity, power, or installation problems. The following step-by-step troubleshooting method can be considered:
Step 1: Examine the power supply
A doorbell camera usually requires constant low-voltage power supply. In case there is not enough voltage supplied by your chime or transformer, the camera will act unpredictably.
Step 2: Ensure WiFi connection
Use the SimpliSafe app to check the device status. It should say “online.” If not, follow the procedures for reconnecting the device as listed in the FAQ below.
Step 3: Ensure proper simplisafe doorbell installation
Poor wiring and incorrect mounting position could lead to faulty motion detection and poor picture quality. Check that the wires have been correctly connected and the doorbell has been mounted at the recommended height for optimal viewing angle.
Step 4: Upgrade your app and firmware
This may sound trivial but outdated software is among the most overlooked reasons for a faulty doorbell.
Step 5: Factory reset your doorbell if the SimpliSafe doorbell camera not working problem persists. The process is explained below.
How to Reset SimpliSafe Devices
Should the above steps not resolve the SimpliSafe doorbell camera not working issue, resetting SimpliSafe camera will bring it back to its normal operations:
- Find the reset button located on the rear or base part of the camera.
- Push and hold this button for 10 to 15 seconds until the LED light starts to blink.
- Connect the device again to the Wi-Fi using the SimpliSafe application.
- If the device doesn’t reconnect to your security system automatically, then re-add it manually to your system.
After doing the above, you’ll have to log back into your SimpliSafe account.
Checking Your SimpliSafe Account Settings
It could actually be your account rather than the camera itself. Try signing into your SimpliSafe account login or application to see if:
- Your subscription is active and has camera functionality
- You have more than one device and that the camera is marked as “connected”
- If there is an issue with two-factor authentication that prevents automatic reconnection
- If there is a problem with the billing information and it is not allowing access to the service
Account problems usually resolve camera troubles without requiring any technical support whatsoever.
When to Contact SimpliSafe Support
In case you have tried all the steps mentioned above and your camera is not working even then, it might be due to some hardware fault. Get in touch with the customer care team of SimpliSafe with your account and device details.
Frequently Asked Questions
Go into the SimpliSafe app, select the setting for your camera, and click on “Reconnect to Wi-Fi.” Ensure that your phone is on the same network as the camera wants to be on and just follow the instructions that will guide you on how to connect to the network.
The reason for this could be due to inactive subscription plan, lack of storage space, or weak Wi-Fi signal when trying to record videos. Start by verifying that you have an active subscription plan because most of the times video recording and cloud storage requires you to have an active subscription.
Black screen could be because of the problem related to the source of electricity, obstruction of the lens, or some problem in the firmware. The user should first check the electricity and the lens. In case of no change in the display, then the user should reset the device and update its firmware.
Extreme weather can indeed have an impact on battery life, connections, and responsiveness. Cold weather can slow the drain rate of the battery, whereas hot weather may cause the device to shut down to avoid overheating.
Regular live viewing is possible without having a paid subscription, while video recording, cloud storage, and notifications need SimpliSafe’s subscription monitoring service. Make sure that you verify which features your current subscription plan includes.
Final Thoughts
Problems associated with cameras, whether related to the Simplisafe doorbell camera being faulty or the indoor and outdoor cameras, result mostly from network, power, or account troubles as opposed to physical damage. By troubleshooting your network connection, power source, installation, and account settings, SimpliSafe doorbell camera not working issue can be fixed without the need for technical assistance. If the above fails to sort out your problem, then a factory reset is the way to go.
